Frequently Asked Questions
At MRO Pro, our goal is to make it easy for you to order the right industrial supplies at the right prices. Get answers to frequently asked questions about ordering with us below. If you don’t see an answer to your question, we would be happy to assist you.
Please send a PO to [email protected]. If you have any questions or concerns, do not hesitate to contact us and we will do our best to assist you.
Yes, we manage transloads and cross dock operations, flat rack, open top loading, and other heavy lift equipment and rigging requests.
- IAC – Independent Air Carrier (IAC)
- IATA-certified for commercial cargo on passenger planes
- Air charters
- Sea-to-air services
- Air-to-sea services
- Transshipment services
- Door-to-door service
- Transportation of dangerous goods
- Air cargo from all major international and domestic airports
- Specialized delivery in-bond of non-EPA approved pesticides required for international fumigation
- Customs clearance
If you need to make any changes to your order, please give us a call at 754-314-0888. Please note that we do not have access to full credit card information. Any changes to the order will require us to re-enter this information into the order.
Because we work to process and ship your orders as quickly as possible to ensure fast delivery, it is important to cancel your order with us as soon as possible. Once your order has been shipped, we cannot cancel your order. You will have the option at that point to return the product to us. However, you will be required to pay return shipping, and there may be a restocking fee, depending on the circumstances.
Your order will be processed within 2-3 business days. We do not process orders on Saturdays or Sundays, or on any major US holidays. Missing or incorrect information, may delay the ordering process. Please call us at 754-314-0888 if you need to change order information after the order has been submitted.